Welcome to Vely, your go-to destination for premium pet foods, stylish accessories, comprehensive grooming solutions, hygiene essentials, and health boosters. Our dedicated team is committed to ensuring your pet's happiness and well-being through personalized support and top-quality products.

How We Keep Your Pet Happy

We process orders promptly, typically within 5-7 business days. Once shipped, tracking details are sent directly to your email for easy updates. Keep in mind that tracking information may take up to a week to synchronize, especially during busy periods or customs clearance phases. If no updates appear after ten days, our support team is ready to help.

Tracking Your Orders

• Use your order details at our shipment tracking portal to view current statuses.
• Review your shipment confirmation email for a direct tracking link.

Addressing Delay Concerns

If your tracking hasn't updated within seven days, or if there are transit delays, customs holds, or destination issues, please reach out to us. Persistent delays beyond ten days should be reported to our support for swift resolution.

Making Changes to Your Order

For address or product modifications, you have a brief window of two hours from the time of purchase to update details via your confirmation email. After six hours, changes may no longer be possible as processing advances.

Order Cancellation Guidelines

If cancellation is needed, act within two hours of your order confirmation by following the instructions in your email. After six hours, order processing might restrict cancellation, but please contact support for assistance.

Need Further Help?

Feel free to reach out to our support team at [email protected]. We're eager to assist with any questions, special requests, or feedback. For quicker responses, consult our FAQ section below or visit our shipment tracking page here and our refund and return policies here.