Shipping Policy
Worldwide Shipping Solutions for Pet Enthusiasts
At Vely, we're dedicated to delivering your pet essentials, from nourishing food to grooming accessories and specialized health products, across the globe. No matter where your furry friends are, your orders will reach you with care and promptness, ensuring their well-being and happiness.
How We Estimate Delivery Times
Our approach to predicting arrival dates involves multiple factors to guarantee accuracy and clarity:
- Order Preparation: Once payment clears, our dedicated team begins processing your order, typically within 2-4 business days. We appreciate your patience during this phase.
- Shipping Transit: After dispatch, the estimated arrival time depends on your location and chosen courier. Please note that some carriers adopt contactless delivery methods, minimizing physical contact and signature requirements.
- Carrier Partnerships and Estimated Durations: We work with trusted courier services to provide reliable delivery timelines, outlined as follows:
| Region | Carrier | Estimated Arrival |
|---|---|---|
| North America | UPS / DHL / USPS | Most orders arrive within 7 days post-dispatch |
| United Kingdom | Royal Mail | Almost all within 5 days; 95% arrive in 3 days |
| Australia | Fastway / AusPost | Generally 7 days after shipping |
| New Zealand | Fastway / NZPost | Usually within 10 days |
| International | DHL International | Typically 10-25 days, depending on destination |
Please remember these durations are estimates. External factors such as customs procedures, regional postal operations, and peak seasons can influence actual delivery times.
Shipping Fees and Policy Details
Shipping costs are calculated based on your destination and total package weight, with a minimum fee of $6.99. To ensure smooth delivery:
- Accurately fill in your delivery details to prevent delays. Discrepancies may necessitate contact for clarification.
- Be aware that customs processing in certain regions might extend transit times beyond initial estimates.
Need Assistance?
If you have questions or concerns regarding shipping or delivery, our support team is here to help. Reach us anytime at [email protected].